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IT Support Engineer

Boost your career with our IT Support Engineer course, designed for non-IT professionals and students. Gain essential IT skills to meet the growing demand for tech support in today’s digital world.

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 Created by :  REVERSO SOLUTIONS

Last updated 02-Oct-2024  

23000

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IT Support Engineer

Course Content
(Duration: 75 Days)

  • Overview of IT Systems and Administration
    • Introduction to System Administration.
    • Key responsibilities and skills for System Administrators.
  • Basic Networking Concepts
    • IP addressing, subnetting, DNS, DHCP.
    • Understanding IPv4 and IPv6 (classes, static vs dynamic IP).
    • Introduction to networking hardware (routers, switches).
  • Windows Server Basics
    • Installation, configuration, and management of Windows Server.
    • Fundamentals of Active Directory.
    • Basic networking commands and scripting.
  • Network Configuration and Troubleshooting
    • Configuring routers, switches, VLANs, and network topology.
    • Network troubleshooting tools and techniques.
    • FSMO roles and the OSI model.
  • Security Fundamentals
    • Firewalls, antivirus software, encryption, and security best practices.
    • Understanding common vulnerabilities and threats.
    • Security tools and methods for protecting systems.
  • Systems Monitoring and Tools
    • Tools for monitoring system performance (e.g., ServiceNow, Jira).
    • Log analysis and troubleshooting techniques.
  • Troubleshooting Techniques
    • Diagnosing and resolving common system issues.
    • Creating and managing backups.
    • Understanding and implementing Business Disaster Recovery Plans.
  • Scripting Basics
    • Introduction to CMD (Command-Line Interface).
    • Basic network and system scripting tasks.
  • Automation Tools
    • Introduction to automation tools and processes.
    • Exploring basic concepts of AI in system automation.
  • Advanced System Administration Tasks
    • Introduction to virtualization (VMware, Hyper-V).
    • Overview of cloud services (AWS, Azure) and their role in system administration.

After Completion of Course
(Duration: 15 Days)

  • Hands-on Practice
    • Real-world network configurations.
    • Windows Server management tasks.
    • System troubleshooting scenarios.
  • Interview Preparation
    • Common interview questions for System Admin/IT Support roles.
    • Resume building and refinement.
    • Voice and accent training for client-facing interactions.
  • Review
    • Recap of all key topics and skills.
    • Practical assessments and sample questions to test knowledge.

Requirements

  • Any graduate or diploma from a recognized university.

Details

At Reverso Solutions Pvt Ltd, we offer specialized training programs for IT Support Engineer roles. Our industry-experienced trainers provide comprehensive guidance on various aspects of IT support, including troubleshooting hardware and software issues, network configuration, system administration, and customer support best practices. With a practical hands-on approach in our own lab, we equip our students with the necessary skills to effectively manage IT infrastructure and provide technical support across a range of systems and platforms.

Enrollment for the course is open. If you are interested in learning more about our "IT Support Engineer" course, please visit the link below or contact us directly.

Registration Link: https://www.reversosolutions.com/free-demo.php

Thank you for considering Reverso Solutions for your educational needs.

This course includes:

  • Timings: 7:00 PM - 9:00 PM
  • Certificate: Certified Teachers
  • Call: +91- 9620020759, +91- 7307048351
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We, The Reverso Solutions, realized that the best opportunities are when you can truly help solving another’s problem, in our case, helping you to improvise professionally. We are committed to provide you the opportunity which will help you to build your career with limitless growth.

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